Help and Support

Cards

Student

Support by Campus:

Coral Gables/Marine UHealth/MSOM

Faculty/Staff

Support by Campus:

Coral Gables/Marine UHealth/MSOM

Cards

Call:

305-284-8887

Email:

sthd@miami.edu

Web:

sthd.it.miami.edu

Remote Support:

- All Students
- School of Law

Cards

Call:

305-243-8543

Email:

sthd@miami.edu

Web:

sthd.it.miami.edu

Remote Support:

- School of Medicine

Cards

Call:

305-284-6565

Email:

help@miami.edu

Web:

it.miami.edu/selfservice

Submit a Ticket:

- Coral Gables/Marine

Accordion Group

Open All Tabs

• Call Menu Options

  Coral Gables/Marine Campuses Call Menu Options:

  • 1: Report an issue or submit a new request
    • 1: Password reset
    • 2: Technical support
    • 3: Telecomm support
    • 4: Workday and CaneLink
  • 2: Status on an existing request
    • 1: Telecomm
    • 2: All other requests
  • 3: Get help via our online resources

• Service Catalog

  Coral Gables/Marine Campuses Service Catalog Details:

  Quickly request IT-related services from the Order Items and Services Catalog, including, Departmental Mailbox Request, Email Alias Request, Institutional Email Whitelisting, and more via the Self-Service Portal.

  Access the Catalog

Cards

Call:

305-243-5999

Email:

help@med.miami.edu

Employee Center:

uhealth.service-now.com/esc

Submit a Ticket:

- UHealth/MSOM

Accordion Group

Open All Tabs

• Call Menu Options

  UHealth/MSOM Campus Call Menu Options:

  • 2: Password reset
  • 3: Physician support
  • 4: Technical support, including UChart, non-clinical applications, hardware, and devices
  • 5: Telecom support, Workday, and CaneLink
  • 6: Research systems
  • 7: All other matters

• Service Catalog

  UHealth/MSOM Campus Service Catalog Details:

  Quickly request UHealth IT-related services from the Service Catalog, including, Data Broker Services (Clinical) Request, Office of Research and Scholarship Data/Report Request (OVPRS), UHealth/MSOM Project Request (Demand), and more via the Employee Center.

  Access the Catalog